Do I need to Register with ManchesterAD Ticketline?

How do I register with ManchesterAD Ticketline?

How do I retrieve a lost password?

When will I receive my tickets?

I am booking tickets for an event taking place in the next 7 days. Will you post my tickets to me?

What is the procedure for collecting tickets at a venue?

What information will I receive if I subscribe to your newsletter?

How do I subscribe to your newsletter?

I am not receiving your newsletters even though I have subscribed. What shall I do?

How do I unsubscribe to your newsletter?

What do I do if I move house / change my address?

An event has been cancelled, what should I do next?

An event has been postponed, what should I do next?

What is your policy on refunds?

I can no longer make the event for which I have booked. Can I exchange my tickets for another day or show?

I have lost my tickets, what should I do?

How do I contact ManchesterAD Ticketline?

Can I purchase tickets by phone?

My friend has booked tickets for the same event as me. She has already received her tickets and I haven’t.

I was told I would receive my tickets 1 week before the event and I haven’t received them.

Is it possible to purchase VIP tickets or corporate hospitality packages?

What are your standard terms and conditions of sale?

How do ManchesterAD Ticketline work to combat identity fraud?

If a concert is sold out are extra tickets ever released?

Do you sell gift vouchers?

What credit or debit cards do you accept?

How quickly is money charged to my credit/debit card?

Can I purchase tickets if I live outside the UK and do you mail my tickets to me?

I have been sent the wrong number of tickets/the wrong tickets.

Why do you charge a booking fee?

How do I sell tickets for my event through ManchesterAD Ticketline?

Why do I need a booking reference?

Why do I need a customer ID?

How do I know my booking has gone through?

Do I need to register with ManchesterAD Ticketline?

No, you can buy tickets by simply filling in your details on Step 2 of the purchase process under "I just want my tickets". We do however recommend that you register with us as this will save you from having to enter your details each time you make a purchase and simply logging in using your username and password. This will speed up the buying process and is particularly useful when very popular events go on sale and can sometimes make the difference between getting tickets and missing out for these events.

How do I register with ManchesterAD Ticketline?

You can register any time by clicking on "Register" at the bottom of the Login section above. Registering requires that you create a username and password. You MUST keep this password secure. Once you have registered with ManchesterAD Ticketline, all your details will be stored so that you don't need to enter them again with the exception of your credit card details. For security purposes your credit card details are not stored. Next time you visit the site you simply need to log in with your username and password and enter your credit card details in order to buy tickets.

How do I retrieve a lost password?

When will I receive my tickets?

Tickets should reach you at least 7 days before the event unless tickets are being collected from the venue. Where tickets are booked within 14 days of an event and are being posted, tickets should reach you at least 2 days before an event. If you haven't received your tickets by then, please contact us on 0871 424 0047 or complete this form.

I am booking tickets for an event taking place in the next 5 days. Will you post my tickets to me?

If you are booking tickets for an event that is taking place in the next 5 days you will need to collect your tickets at the venue box office. Please note that tickets must be collected by the cardholder in person who will be asked to present the card that was used to buy the tickets.

What is the procedure for collecting tickets at a venue?

When you are collecting tickets from the venue, you will need to go to the venue box office. At some venues, there is a separate queue for customers collecting pre-paid tickets. This will usually be marked, but if not please check with the venue staff. Tickets will be left in the name of the card holder that booked tickets for the event. The card holder must collect the tickets in person, present the card and sign a receipt. Only the card holder that booked the tickets can collect them, so to avoid disappointment, please do not attempt to collect tickets booked using someone else's card. If you experience any problems in collecting tickets from the venue, please call us on 0871 424 0047. Our opening hours are from 8am until 11pm Monday to Friday and 9am until 9pm Saturdays and Sundays except for Bank Holidays when we open from 10am until 6pm. We are closed Christmas Day and New Years Day.

What information will I receive if I subscribe to each of your newsletters?

Our newsletter brings you the latest news on live music and entertainment across the UK. We email our national newsletter to you weekly, usually on a Thursday. It contains advance notice of the most popular tours and events that are about to go on sale and updates on any other new events that have gone on sale during the previous week. You will receive exclusive priority booking periods on some of the most popular events to go on sale, so that you can keep one step ahead of the general public as well as special offers and discounts on selected events. We also have an Early Bird newsletter that you can subscribe to in addition to the regular newsletter, which is usually sent on a Tuesday and contains news and advance notice of events that go on sale mid week. These tend to be smaller events at Theatres, Academies and Universities, usually of indie, rock and metal genres. In addition to this, when subscribing, you can also choose to receive further emails on any other news that we send out during the week. You can customize the additional news by selecting event genres or areas of the country that particularly interest you, so that you can be the very first to know about your favourite artists and events.

How do I subscribe to your newsletter?

Simply click on the subscribe button at the top of each page on the site or click here and enter your email address in the relevant boxes. For more detail about the information contained in the 2 different regular newsletters that we offer, click here. Should you wish to receive any additional emails that we send out, you can also tick the boxes against the genres that particularly interest you. We recommend that you also take the time to register with us as your details will then be securely stored by us. This will make the booking process much faster each time you buy tickets from us and can sometimes make the difference to being able to obtain your tickets for really busy events when they go on sale. To register fully, please click here.

I am not receiving your newsletters even though I have subscribed. What shall I do?

Many email programs will block email that fits the criteria that they define as Spam or Junk email. While this can sometimes be helpful, mail that you might be expecting from ManchesterAD Ticketline could get unintentionally blocked by your email program's spam filters.
To prevent this from happening, you will need to add news.ManchesterAD Ticketline.co.uk to your address list to guarantee that you receive our ManchesterAD Ticketline Newsletter emails. Some email programs refer to this as "whitelisting" or a "safe or trusted sender list." If you cannot find this option in your email program, or do not know how to add us to your list, please review your email program's help documents for more information.
Some email programs require just the domain name to be placed in the Address Book. In that case, you would just need to add: news.ManchesterAD Ticketline.co.uk If your email program requires you to add addresses, please try the following: *@news.ManchesterAD Ticketline.co.uk. (The asterisk at the beginning allows any address from news.ManchesterAD Ticketline.co.uk to be automatically placed in your whitelist.)
If you were expecting an email from us prior to adding our address to your whitelist, and did not receive it in your Inbox, please check your Junk or Bulk mail folders to see if it was delivered there by your spam filter.
Once you have added ManchesterAD Ticketline.co.uk to your safe or trusted sender's list you will receive all emails from us that you might be expecting, such as your weekly ManchesterAD Ticketline Newsletter.

How do I unsubscribe to your newsletter?

On every newsletter you receive you will be offered the opportunity to unsubscribe. You can also unsubscribe by logging into the website at the top of the page and selecting "Change my details" in the Login Section if you are a registered user or by clicking the subscribe button at the top of the page if you are an unregistered subscriber. In either case, follow the instructions relating to unsubscribing.

What do I do if I move house / change my address?

Please forward proof of your new address (such as a household bill) along with your customer reference and previous postcode to us just before you move house at:

Customer Services
ManchesterAD Ticketline
PO Box 4061
Manchester
M60 1YT

If you fail to do so we cannot accept responsibility for tickets sent to your old address.

An event has been cancelled, what should I do next?

It is your responsibility to ensure that the event for which you have booked is taking place on the date it was scheduled for when you booked. However, when an event is cancelled, we will do our best to inform you as soon as possible after we are notified by the event organisers. You may be asked to return your tickets to us at the address below. We will refund the face value of the ticket to the card that was used to pay for them. Where you are asked to return tickets, the refund will not be processed onto your card until we receive the tickets. We therefore recommend that all tickets that need to be returned are sent by secure post to: ManchesterAD Ticketline, PO Box 4061, Manchester M60 1YT. We cannot accept responsibility for tickets that we do not receive.

An event has been postponed, what should I do next?

It is your responsibility to ensure that the event for which you have booked is taking place on the date it was scheduled for when you booked. However, when an event is postponed, we will do our best to inform you as soon as possible after we are notified by the event organisers. Your tickets will remain valid for the new date unless we advise you differently. If you cannot attend the new date you will be asked to return your tickets to us for a refund. We must receive the tickets a week before the new date or 1 week after you have been notified of the change, whichever is the later, unless specified otherwise. When we have received your tickets we will refund the face value of the tickets to the card that was used to pay for them. Please note that a refund cannot be processed until we receive the tickets. We therefore recommend that all tickets that need to be returned are sent by secure post to: ManchesterAD Ticketline, PO Box 4061, Manchester M60 1YT. We cannot accept responsibility for tickets that we do not receive.

What is your policy on refunds?

Tickets cannot be refunded or exchanged after you have completed a purchase except for in the following circumstances:

• If we fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract. In these circumstances you will be entitled to a full refund including any booking fee charged.
• If an event is cancelled, moved to another date, or if there are significant changes to the event, namely a change of the headline act or venue and you no longer want to go to the event. In these circumstances we will only refund the face value of the ticket(s) to the card that was used to pay for them, as they are circumstances beyond our control and lead to us incurring further costs and charges.

I can no longer make the event for which I have booked. Can I exchange my tickets for another day or show?

Unfortunately not. We regret that we are unable to offer refunds or exchanges unless an event is cancelled, postponed or the content significantly changed.

I have lost my tickets, what should I do?

If you have misplaced your tickets, you should contact us as soon as possible, either by completing this form or by telephoning us on 0871 424 0047 We will do whatever we can to help, however you should be aware that it is not always possible for tickets to be duplicated. Generally, most seated tickets can be reissued but unfortunately General Admission, Unreserved or Standing tickets can not.

How do I contact ManchesterAD Ticketline?

If you have a query, please first check the rest of this FAQ section or our standard Terms and Conditions as your question may be answered here. If not, please e-mail us by clicking here. Alternatively you can call us on 0871 424 0047. Our dedicated Call Centre is open from 8am until 11pm Monday to Friday and from 9am until 9pm on Saturdays and Sundays except for Bank Holidays when we open 10am – 6pm. We are closed Christmas Day and New Years Day.

Can I purchase tickets by phone?

Yes, by calling our dedicated credit card hotline on 0871 424 4444. Opening hours are from 8am until 11pm Monday to Friday and from 9am until 9pm on Saturdays and Sundays except for Bank Holidays when we open from 10am until 6pm. We are closed Christmas Day and New Years Day.

My friend has booked tickets for the same event as me. They have already received their tickets and I haven’t.

Tickets for some performances may be sent out in batches. You should receive your tickets very soon. Alternatively, your friend could have purchased their tickets from a different ticket agent. Sometimes different agents receive their tickets from the promoters of the event at slightly different times. If you have any concerns then please call us on 0871 424 0047.

I was told I would receive my tickets 1 week before the event and I haven’t received them.

We always try our best to ensure you have received your tickets 1 week before the event at the very latest. However occasionally this is not possible due to circumstances beyond our control, such as a delay in the tickets being printed and sent through to us. We do everything within our power to ensure you receive your tickets before the event, however if circumstances mean we are unable to post them to you in time, we will make alternative arrangements for you to collect your tickets at the venue. If you have not received your tickets 1 week before an event, or 2 days before an event where tickets have been booked within 2 weeks of an event, please click here and fill out the tickets not received form or alternatively call us 0871 424 0047.

Is it possible to purchase VIP tickets or corporate hospitality packages?

Occasionally it is possible to purchase VIP tickets or corporate hospitality packages for certain events. If these are available, it will be advertised or marked clearly on the website.

What are your standard terms and conditions of sale?

To view our terms and conditions please click here.

How do ManchesterAD Ticketline work to combat identity fraud?

We are highly focused on protecting our customers from ID fraud. Our system conducts address checks on every single purchase made, and verifies that the delivery address matches the registered bank account address. In certain cases we will also request additional ID.

If a concert is sold out are extra tickets ever released?

Occasionally extra tickets are made available for certain events. Sometimes the capacity of an event may be extended or the sightlines may be altered, for example. It is often nearer the date of the event. It is always worth checking up until the date of the performance just in case. If you are subscribed to our website you will usually be notified of any extra ticket allocations or new dates for the popular concerts. To subscribe click here.

Do you sell gift vouchers?

We sell gift vouchers at our Manchester and Liverpool ticket shops. We do not sell gift vouchers on our website or through our call centre at the moment.

What credit or debit cards do you accept?

We accept Visa, Delta, Electron, Mastercard, Switch, Maestro and Solo. We regret that we do not currently accept American Express or Diners Club cards.

How quickly is money charged to my credit/debit card?

Your credit card is charged by us as soon as your tickets are purchased, however it can take up to 7 days for the money to be debited from your account. Although tickets may not be sent out to you for some months, the tickets are secured for you as soon as your card is charged.

Can I purchase tickets if I live outside the UK and do you mail my tickets to me?

Yes you certainly can purchase tickets from ManchesterAD Ticketline. We can send tickets to your postal address as long as the booking has been made at least 4 weeks prior to the event taking place. There may be certain events for which we cannot post tickets outside the UK. For exceptional events where we are unable to post or for any bookings made for events taking place within the next 4 weeks, you will be notified at the time of purchase that tickets must be collected from the venue box office where the event is taking place 1 hour before the performance begins. Where tickets need to be collected, they must be collected by the credit cardholder that made the booking who will need to present the card used and sign for the tickets on collection Our system still conducts mandatory checks on addresses outside the UK to ensure that the delivery and bank addresses correspond.

I have been sent the wrong number of tickets/the wrong tickets.

Please click here to send us an email or alternatively call us on 0871 424 0047.

Why do you charge a booking fee?

The organisers of events do not pay for the services that we or any other ticket agency offer. ManchesterAD Ticketline pay full price for the tickets they receive from the event organizers, who set the ticket price. The booking and processing fee is our only income which enables us to provide our customers with a great service. That service is to offer people a convenient way of purchasing and receiving tickets either by phone, internet and have the tickets posted to them, so that they don't have to travel to and queue up at a venue box office. The booking charges cover all the costs associated with running our business, including providing a booking service 7 days a week, processing orders, developing the technology to make the booking process as simple and efficient as possible, distributing tickets and credit card commissions to name but a few.

How do I sell tickets for my event through ManchesterAD Ticketline?

Click here for further information.

Why do I need a booking reference?

Your booking reference is the final stage in confirming that your booking has completed and uniquely identifies your booking should you have a query on it. By quoting this number in any correspondence that you have with ManchesterAD Ticketline, we can swiftly trace your booking and answer any questions that you may have. You will receive a unique booking reference for every booking that you make with ManchesterAD Ticketline, which you will need to retain should a query arise.

Why do I need a customer ID?

You will also receive a customer ID number when you register with ManchesterAD Ticketline, which you should retain to help us quickly retrieve your booking history and information. Your customer ID will remain the same for all the bookings that you make with ManchesterAD Ticketline.

How do I know my booking has gone through?

Once you have selected your tickets and delivery method and entered your credit card details, you will be taken to the final stage of your booking which confirms if your booking has been successful or not. Once a booking is completed you will receive a booking reference number which is unique to that particular booking. This will be displayed on the site for you to save or print and will also be emailed to you within a few minutes of the booking completed. If you do not receive a booking reference number, this means that your booking may not have successfully completed. If this is the case, please contact our Customer Services team either by telephone on 0871 424 0047 or via the Contact Us form.